We hope you love your Stellari purchase, but if something isn’t quite right, we’re here to help. You may return your item within 30 days of receiving it, provided it meets the following conditions:

• Items must be returned in a saleable condition — unopened, with original packaging and hygiene seals intact.
  
• We’re unable to offer a refund, exchange, or replacement for items that have been worn, damaged, or purchased on sale.
  
• Customers are responsible for return shipping fees and any customs charges incurred.
  
• Refunds will be issued to the original payment method once the item has been received and inspected.
  
• To avoid damage during transit, please package your item carefully. Stellari is not responsible for returns that are damaged or lost on their way back to us.
• Please note: Shipping fees for all orders are non-refundable
• Custom orders and personalised purchases are not eligible for return or exchange

Wig Returns & Restyling Fee

To ensure every Stellari wig meets our quality standards, a €11.99 restyling fee applies to all wig returns.

Each returned wig is carefully washed, restyled, and perfected by hand in our Malta studio before it can be made available again. This process allows us to guarantee that every piece arriving with a new client is in immaculate condition.

As a small, independent business, this fee helps us continue offering the level of care, craftsmanship, and attention to detail that defines Stellari.

Thank you for your understanding and patience. We’re sincerely grateful to have your support.

How to Return

• Contact us at support@stellarihair.com with your order number and reason for return. We’ll guide you through the next steps.
  
• If your item arrives broken or defective, please reach out to us at support@stellarihair.com with your order details, and we’ll sort out a refund or replacement for you.
  

Refused or Unclaimed Shipments

If an order is refused, unclaimed, or returned to us due to unpaid customs duties or failed delivery attempts, the following will apply:

• All return shipping fees, customs charges, and handling costs incurred will be deducted from the final refund
• Original shipping costs are non-refundable
• Refunds will only be processed once the item has been received back and inspected

By placing an order, you agree to these terms and accept responsibility for any customs duties and successful receipt of your shipment.