FAQ

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BRUSHES

No, that’s actually part of the design! The small gap you’re seeing isn’t a defect or missing bristle. It’s there to help with airflow and flexibility, which makes the brush much gentler on your scalp and hair, especially when detangling. It also helps the brush move with your head shape, giving you a smoother experience and reducing any tugging.

We offer three Stellari brushes, and while they all deliver the same results in terms of detangling, smoothing, and caring for natural hair, wigs, or extensions, each has its own unique look and finishing touches:

  • Divina: Matte black, sleek and versatile.
  • Regali: Matte white with rose gold accents and a built-in mirror for on-the-go styling.
  • Angelika: Full rose gold design with a softer, elegant aesthetic.

So whichever style you choose, you’ll get the same performance – it just comes down to which design speaks to you most.

Yes! All Stellari paddle brushes are designed to work across all hair types - including natural hair, wigs, and hair extensions. Whether you're detangling curls, smoothing sleek styles, or caring for your favourite unit, our brushes are built to glide through gently and effectively without pulling or breakage.

They're suitable for wet or dry use and made to elevate your routine, just remember to start from the ends and brush your way to the roots to prevent breakage.

Oh yes—our paddle brushes are made to smooth.

Thanks to their large, flat surface and anti-static design, they help reduce frizz and tame flyaways with every stroke. Whether you’re styling your natural hair, brushing through a wig, or refreshing extensions, they’re perfect for keeping things sleek and polished without the fluff.

Our brushes are built to last. They’re durable, sturdy, and made for daily use.

While an accidental drop won’t ruin them, we always recommend handling with care (especially on hard floors or from higher places) to avoid any scratches or cosmetic damage. Think of them like your favourite heels: made to perform, but still worth treating gently.

WIGS

All Stellari wigs are made from 100% real human hair. That means they can be heat-styled, washed, and worn just like your natural hair - only better.

Our hair is all human hair and sourced from Asian and South American doners, with the wig then customised and finished in Malta.

Absolutely. We keep things as seamless as possible. All wigs come with HD foundation or transparent lace, an adjustable elastic band, two wig caps, and secure nape straps to help you get the perfect fit with minimal effort.

Sure- Our wigs are designed to be worn with or without adhesive, depending on your preferred level of hold. The built-in elastic band makes glueless installs super easy - but a touch of adhesive will secure your wig and let you wear without worry

With proper care and storage, your Stellari wig can last 12+ months. Using the right products and care can help preserve the quality of your unit over time.

We recommend washing your wig every 10–30 wears, or as needed depending on product buildup. Use sulfate-free shampoos and hydrating conditioners and apply leave-in products for best results. Detangle gently before and after washing. Allow to air dry and restyle on low heat.

All of our wigs are designed with all kinds of heads in mind, which is why they feature an adjustable elastic band and nape straps. This allows you to tighten or loosen the fit and find what feels most comfortable and secure for you.

That being said, our wigs are officially considered a size Medium, and at the moment, this is the only size we offer.

ACCESSORIES

Yes! Velvet Bind is specially formulated to grip oil-prone skin. It holds up against shine, sweat, and humidity - making it ideal for secure, long-wear installs on all skin types. It's is sweat and humidity-resistant, meaning it performs beautifully in heat, workouts, and long days.

bsolutely. Velvet Bind is non-allergenic, vegan, and free from harsh chemicals. It’s gentle on sensitive skin and designed for comfort, without compromising hold. That said, we always recommend doing a patch test before your first use.

It’s designed for multi-day wear, depending on your skin, prep, and routine. Whether you're installing for a single day or a few, Velvet Bind delivers a strong, flexible hold that stays in place.

We recommend using our Silk Release adhesive remover for a smooth, skin-friendly removal. It breaks down the bond without irritation and protects both your skin and lace.

SilkRelease is made from 100% natural ingredients and is free from alcohol, harsh solvents, dyes, or synthetic irritants. It’s non-toxic and infused with skin-loving botanicals. Always do a patch test before use.

Silk Release is formulated to pair best with our Velvet Bind adhesive, but it can help remove most lace glue types. If you’re switching from a different brand, we recommend testing a small area first.

Yes! SilkRelease is safe for use on all lace types including HD, transparent, and Swiss lace, and won’t damage the hairline or lace material when used as directed.

BRAND

Our default currency is EUR, but we also accept payments in USD, CAD, GBP, and AED.

Want to switch? Just head to the bottom left-hand corner of the site and toggle to your preferred currency before checkout.

If something isn’t quite right, we’re here to help. You may return your item within 30 days of receiving it, provided it meets the following conditions:

  • Items must be returned in a saleable condition — unopened, with original packaging and hygiene seals intact.
  • We’re unable to offer a refund, exchange, or replacement for items that have been worn, damaged, or purchased on sale.
  • Customers are responsible for return shipping fees and any customs charges incurred.
  • Refunds will be issued to the original payment method once the item has been received and inspected.
  • To avoid damage during transit, please package your item carefully. Stellari is not responsible for returns that are damaged or lost on their way back to us.
  • Please note: Shipping fees for all orders are non-refundable
  • Custom orders and personalised purchases are not eligible for return or exchange

Contact us at support@stellarihair.com with your order number and reason for return. We’ll guide you through the next steps.

If your item arrives broken or defective, please reach out to us at support@stellarihair.com with your order details, and we’ll sort out a refund or replacement for you.

Fun Fact: Stellari means stellar in Maltese!

Every order is lovingly prepared and shipped from our Stellari studio in Malta.

We aim to process and dispatch all orders placed Monday through Friday within3 business days. That said, certain items—especially ourwigs—require a little more time and care.

For all orders placed within the EU, prices shown onsite include the local VAT rate.

Orders will be delivered duty paid (DDP) and there will be no customs fees for you to pay.

If you’re ordering from outside the EU, your package may be subject to local customs duties or import taxes. These charges are not included at checkout and must be paid before delivery can take place.

Where this is the case, you will need to pay these costs to release your order from customs before it is delivered to you.

We offer free Shipping above €50 for Malta Orders and above €200 for Rest of World and shipped with DHL Express